Customer guidance
Frequently asked questions
Quick, clear answers about ordering, materials, shipping, returns, and care, so you can shop with confidence.
Products and materials
Where to find materials, dimensions, and care details. Each product page lists what it is made from and how to look after it.
Still unsure about a fit or finish? Reach out and we will confirm the details before you order.
Shipping and delivery
Orders are prepared carefully and dispatched with tracking. Delivery times depend on your location and are shown at checkout.
You will receive an email with tracking details as soon as your order leaves our warehouse.
Returns and exchanges
Items may be returned within the period stated on your order confirmation, provided they are unused and in original packaging.
Customer service handles every return and explains the next steps clearly.
Need an answer we did not cover?
Send us your question and our customer service team will reply directly.